At JIA Communities, our relationship with you does not end when you receive the keys to your home.
Our Warranty Department is committed to providing professional, timely, and respectful service while helping you understand how to properly maintain your home.
We appreciate the opportunity to serve you and are proud to stand behind the homes we build.
JIA Communities Warranty Department
Congratulations on your new home! We understand that purchasing a new home is one of the most exciting and significant investments you will make, and we are committed to providing you with a quality home and a premium homeowner experience.
The JIA Warranty Manual has been created to help you understand how your home and its various components are designed to perform, how to properly maintain them, and what to expect from your new home warranty. Every home requires ongoing care and maintenance, and understanding your responsibilities can help protect your investment and keep your home performing at its best for years to come.
Our goal is to make the warranty process clear, straightforward, and easy to understand while continuing to provide the level of service you expect from JIA Communities. We encourage you to take the time to review this manual and keep it available as a reference throughout your homeownership. Thank you for choosing JIA Communities. We are proud to welcome you home and look forward to serving you.
Your Home Warranty Questions, Answered
Damage caused by severe weather or natural events is generally not covered under the JIA Limited Warranty.
Examples include:
• Tornadoes
• High winds
• Hail
• Lightning
• Flooding
• Severe storms
• Ice storms
• Falling trees or branches
• Earthquakes
• Other extraordinary natural events
Homeowners should contact their homeowner's insurance company when damage results from a covered weather or natural event.
Before submitting a service request, check:
• Thermostat settings
• HVAC breakers
• Air filters
• Supply vents
• Return-air openings
• Condensate drain and float switch, if applicable
If the system still does not operate properly, submit a warranty request.
A complete loss of heating during freezing temperatures or a complete loss of air conditioning during extreme heat may qualify as an emergency depending on the circumstances.
A warranty emergency is a condition that could cause immediate damage to the home or create a significant safety concern.
Examples may include:
• A major plumbing leak that cannot be stopped
• Complete loss of electrical power to the home
• Complete loss of heating during freezing temperatures
• A gas leak
• A sewer backup affecting the entire home
• Significant water intrusion into the home
If there is an immediate threat to life or safety, call 911 first.
For suspected gas leaks, leave the home immediately and contact the gas utility or emergency services from a safe location.
Homeowner or third-party modifications can affect the performance of the home. Examples include:
• Installing new light fixtures
• Adding electrical outlets
• Replacing plumbing fixtures
• Installing aftermarket thermostats
• Modifying HVAC systems
• Installing flooring
• Adding fences or retaining walls
• Changing grading or drainage
• Installing landscaping or irrigation
JIA is not responsible for damage or performance issues resulting from unauthorized modifications or third-party work.
Homeowners are responsible for routine maintenance required to keep their home operating properly.
Examples include:
• Changing HVAC filters
• Maintaining gutters and downspouts
• Maintaining caulking
• Maintaining grading and drainage
• Maintaining landscaping and irrigation
• Cleaning plumbing fixtures
• Maintaining garage doors
• Maintaining water heaters
• Maintaining appliances according to manufacturer recommendations
• Controlling indoor humidity
• Replacing light bulbs and batteries
• Maintaining exterior finishes
Failure to perform routine maintenance may result in damage that is not covered by the warranty.
First, unplug appliances or equipment connected to the affected circuit and reset the breaker or GFCI.
If the breaker or GFCI continues to trip with nothing connected, discontinue use of the circuit and submit a warranty request.
Repeated tripping may indicate an electrical problem or a defective appliance.
JIA will review your request and determine the appropriate next step.
Depending on the issue, we may:
1. Request additional information or photographs.
2. Contact you to schedule an inspection.
3. Assign the issue to a JIA team member or trade partner.
4. Determine whether the condition is covered by the warranty.
5. Schedule the appropriate repair when coverage applies.
Some repairs may require multiple visits or additional materials.
An adult must generally be present to provide access to the home unless another arrangement has been approved by JIA in advance.
Please secure pets and provide clear access to the area requiring service.
Quality Builders Warranty (QBW) is the nation’s premiere provider of 10-year home warranty services. Through QBW, you're able to enjoy the security of a 10-year home warranty backed by Liberty Mutual. After your build is complete, you'll work directly with QBW to address all of your warranty needs. QBW only chooses to work with builders of integrity, and we at JIA Communities are proud to be among their partners!
Click the link below to explore what your 10 year QBW policy includes, and view a digital diagram of your home's coverage.
Have questions about your warranty? Click the link below to view a digital copy of your Warranty Agreement.
Ready to submit a service request? Watch this video to learn how to use your SOS warranty submission page.
Submit your service request by clicking the link below. Don't forget to watch the tutorial video if this is your first time submitting.